ixbat Privacy Policy
— Your Information Is Our Responsibility

1. Introduction and Purpose of This Policy

ixbat is a trusted online casino and sports betting platform committed to providing a safe and entertaining experience for users in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how ixbat collects your personal information, why it collects it, and how it keeps it secure.

This policy applies to the ixbat website and all related services. By using the ixbat platform or registering an account, you are considered to have given your consent to the terms of this privacy policy. We recommend that you read this policy in full.

2. Types and Sources of Information Collected

ixbat collects various types of information, either directly from you or automatically through technology. This information can be divided into the categories listed below:

2.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only individuals aged 21 and above may register)
• National ID number or passport number (required for KYC verification)
• Residential address
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Bank account details (where applicable)
• Deposit and withdrawal history

2.3 Technical Information Collected Automatically

• IP address and device identification information
• Browser type and version
• Operating system information
• Time spent on the platform and list of pages visited
• Cookie and session data

2.4 Gaming Activity Information

• List of games played and duration
• Bet amounts and outcomes
• Bonus claim and usage history
• VIP level and cashback information

3. Purposes of Using Information

ixbat uses your information only for specific, legitimate, and transparent purposes. We never use your information for unauthorised purposes. The main purposes are described below:

3.1 Account Management and Service Delivery

Your information is essential for registering your account, verifying login, processing financial transactions, and managing gaming activities. It is also used to ensure a minimum deposit amount of ৳300 and a minimum withdrawal amount of ৳1,000.

3.2 KYC and Age Verification

As part of ensuring responsible gaming, ixbat verifies the age of all users. Only individuals aged 21 or above may use this platform. Identification information is used for this verification.

3.3 Fraud Prevention and Security

We monitor technical information to ensure the security of your account and to detect any suspicious or fraudulent activity.

3.4 Customer Service and Communication

Our 24/7 Bengali live chat support team can view your account and transaction information to help resolve your issues. Contact information is also used to send important notifications and updates.

3.5 Service Improvement and Analysis

We analyse overall usage patterns to further improve the user experience. Personal information is kept separate in this analysis and no attempt is made to identify any individual.

4. Information Security Measures

ixbat has adopted the highest industry-standard technical and administrative measures to protect your personal and financial information.

• SSL Encryption: All information transmitted on the platform is secured through SSL (Secure Socket Layer) encryption technology.
• Data Encryption: Sensitive information that is stored is kept in encrypted form.
• Access Control: Only authorised staff are granted limited access to necessary information.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Firewall and Intrusion Detection: A multi-layered security framework is maintained to prevent unauthorised access.

However, no party can guarantee 100% security on the internet. For this reason, we ask you to keep your login password private and not share it with others.

5. Cookie Policy

The ixbat website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and the basic functionality of the platform.
• Performance Cookies: Used to analyse site usage patterns, which helps improve the service.
• Preference Cookies: Used to remember your language preferences and other settings.

You can control or disable cookies by changing your browser settings. However, this may limit some functionality of the platform.

6. Sharing Information with Third Parties

ixbat never sells your personal information to third parties. However, limited sharing of information may be necessary in certain circumstances:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant organisations.
• Game Providers: Limited technical information may be shared with game software providers for the purpose of operating games.
• Legal Obligations: If a court or government authority lawfully requests information, it may be provided in compliance with the law.
• Fraud Prevention Agencies: Relevant information may be reported to the appropriate agencies to prevent financial fraud and money laundering.

Your information is not shared with third parties for any purpose other than those mentioned above.

7. Data Retention Period

ixbat retains your personal information for as long as it is necessary or required by legal obligations. General guidelines are provided below:

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records are kept for a defined period following account closure, in accordance with regulatory requirements.
• In the case of legal disputes or investigations, relevant information is retained until the matter is resolved.
• Information used for marketing communications is deleted after consent is withdrawn.

8. Your Rights

Every user registered with ixbat has the following rights over their own information:

• Right to Access: You can find out at any time what information we are storing about you.
• Right to Correction: You can contact us to correct any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (the "right to be forgotten").
• Right to Restrict Processing: In some cases, you can request that the processing of your information be limited.
• Right to Withdraw Consent: You can withdraw consent given for marketing communications at any time.
• Data Portability: Where applicable, you can request your information in a structured format.

To exercise these rights, contact us at: [email protected] — our team generally responds within 15 business days.

9. International Data Transfers

ixbat's servers and data processing centres may be located outside Bangladesh. In such cases, we ensure that data transfers are carried out securely and in compliance with applicable data protection laws. Necessary contractual arrangements are made to ensure equivalent protection when transferring data to third countries.

10. Protection of Minors' Information

ixbat strictly permits registration only for individuals aged 21 or above. We do not knowingly collect or process personal information of any minor. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If parents or guardians believe their child has created an account on ixbat, please contact [email protected].

11. Third-Party Websites and Services

Although the ixbat platform integrates with third-party game providers and payment services, those parties have their own privacy policies over which ixbat has no control. You are advised to read the privacy policies of these third parties before using their services.

12. Changes and Updates to This Policy

ixbat reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will:

• Publish a notice on the platform.
• Notify registered users by email.
• Update the "Last Updated" date on this page.

If you continue to use the platform after changes have been made, you are considered to have given your consent to the updated policy. We recommend that you visit this page regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Support: 24/7 Bengali Live Chat — log in to the platform and use the live chat option.

Our data privacy team is committed to resolving any request you have as quickly and effectively as possible. We believe that transparency and trustworthiness are the foundation of a safe gaming environment.