Frequently Asked Questions
Answers to all your questions about ixbat
From opening an account to betting, deposits and withdrawals, bonuses and security — you will find detailed information on all these topics on this page.
Welcome to ixbat. This FAQ page has been created to answer the most common questions from Bangladeshi players. Whether you are a new member or an experienced player, you will find accurate information here on any topic — opening an account, depositing money via bKash or Nagad, withdrawing bonuses or the rules of cricket betting. Browse the sections below to find your question; if anything is unclear, contact our 24/7 Bengali live chat support.
To open an account at ixbat you need an active mobile number, an email address and your full name. The registration process is quick and easy — it can be completed in just a few minutes. Your national ID card or passport details may also be required for age verification. Please note that only people aged 21 or above may register.
You must be at least 21 years old to create an account at ixbat. This is a mandatory rule of our platform. If age verification shows that a user is under 21, the account will be suspended and any deposited funds will be returned.
No, each person may have only one ixbat account. Opening multiple accounts is against our rules and may result in all accounts being permanently closed. Creating duplicate accounts to claim bonus benefits may also result in deposited funds being forfeited.
Click the "Forgot password?" option on the ixbat login page. Enter your registered mobile number or email address and an OTP or reset link will be sent to you. Use that link or code to set a new password. If you have trouble, contact the support team via live chat.
Some details such as your phone number or email can be changed by yourself from the profile settings. However, to change verified details such as your full name or date of birth you will need to contact the support team via live chat or email and may be required to submit relevant identity documents.
After logging in to your ixbat account, go to the "Deposit" section and select bKash. Use your bKash app or *247# to send money to the ixbat bKash number shown on screen. Submit the deposit form with your transaction ID. Your balance will usually be credited within a few minutes. The minimum deposit amount is ৳300.
Deposits made via bKash, Nagad, Rocket or Upay will usually appear in your ixbat account balance within a few minutes. Bank transfers may take a little longer depending on the bank's working days and hours. There may be a slight delay at night or during busy periods; if you have an issue, contact us via live chat.
Withdrawals from ixbat are usually completed within 30 minutes to 3 hours. Withdrawals to bKash or Nagad are generally the fastest. The minimum withdrawal amount is ৳1,000. Having a fully verified account makes the process smoother.
ixbat supports all popular mobile payment services in Bangladesh: bKash, Nagad, Rocket and Upay. Bank transfers are also available through Dutch-Bangla, City, BRAC, Islami, Sonali Bank and other banks. The minimum deposit amount across all methods is ৳300.
ixbat does not charge any additional fees on deposits or withdrawals. However, your mobile banking service or bank may deduct their own service charges — this depends entirely on that provider's policy. If you notice any unexpected deductions, let us know via live chat.
Yes, Nagad is a fully supported payment method at ixbat. Just like bKash, go to the "Deposit" section, select Nagad, make the payment to the number shown and submit your transaction ID. The minimum amount is ৳300 and your balance will usually be credited within a few minutes.
Go to the cricket section at ixbat and select a BPL match. You can bet both before the match starts and live during the match. You can place bets on various markets such as match winner, toss, top run scorer, wickets and more. Odds change over time, so pay close attention before placing your bet.
The slots section at ixbat features hundreds of slot games from top providers including PG Soft, Pragmatic Play and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza and Fortune Gems are available. The games are mobile-friendly and run around the clock in Bangladesh Standard Time (BST).
RTP (Return to Player) is a game's long-term statistical rate indicating what percentage of total wagers may be returned to players. It is not a guarantee of winnings — it is the average result across millions of spins or rounds. At ixbat, all games operate according to the certified RTP set by their respective developers.
ixbat Live Casino features games from top providers such as Evolution Gaming and Ezugi — including live roulette, live blackjack, live baccarat, Sic Bo and much more. Enjoy a real-time experience with professional dealers. All games run smoothly on both mobile and desktop.
Yes, ixbat is fully optimised for mobile browsers. Without downloading a separate app, you can access all games, betting and payment features from any browser on your smartphone. The experience is smooth on both Android and iOS devices.
ixbat is committed to ensuring fair play. All our games are built by reputable software providers who use Random Number Generator (RNG) technology. The outcome of every game is completely random with no bias. We use SSL encryption to keep your information secure.
ixbat offers new members a 100% first deposit bonus of up to ৳5,000. This means if you deposit ৳5,000 you will receive an additional ৳5,000 as a bonus. This bonus will be added automatically the first time you make a deposit after creating your account.
The wagering requirement for the ixbat welcome bonus is 20x — meaning you need to wager an amount equal to the bonus multiplied by 20 before the bonus funds become withdrawable. For example, if you receive a ৳1,000 bonus you must wager ৳20,000. See the terms and conditions page for full details.
The ixbat VIP program has four tiers: Bronze, Silver, Gold and Platinum. The Bronze tier offers up to 0.3% weekly cashback, Silver up to 0.6%, Gold up to 0.9% and the Platinum tier up to 1.2% weekly cashback. By playing regularly you can advance to higher tiers and enjoy even more benefits.
Yes, ixbat runs various promotions for regular members — weekly reload bonuses, cashback offers and special tournaments. Special offers may also appear during Eid, the BPL season or other notable occasions. Check the promotions page regularly to see the latest offers.
Most bonuses can be used across ixbat's wide game library. However, certain promotions may have conditions restricting use to specific games or sections. The detailed terms and list of eligible games for each bonus are stated on the relevant promotion page. If anything is unclear, ask us via live chat.
ixbat uses modern SSL encryption technology to protect your information and transactions. Your personal data is never sold or shared with third parties. We operate as a secure and reliable platform and every transaction takes place through encrypted channels.
Responsible gaming means playing within set limits for entertainment — never wagering beyond your means. ixbat gives players the ability to set deposit limits, take a temporary break or activate self-exclusion. If you are concerned about yourself or someone else, visit our responsible gaming page for support.
Self-exclusion is a feature that lets you restrict access to your ixbat account for a defined period of time. To activate it, contact us via live chat or by email at [email protected]. No promotional communications will be sent to you while self-exclusion is active.
The ixbat support team is active 24 hours a day, 7 days a week. You can get help in Bengali via live chat at any time. You can also contact us by email at [email protected]. For urgent issues, live chat will get you the fastest response.
Contact ixbat immediately via live chat or at [email protected]. Our team will quickly secure your account. Change your password and if you have used the same password elsewhere, change that too. Always use a strong and unique password.
Still have questions? Contact support
Our Bengali support team is with you 24/7. Send a message in live chat for any issue or question — you will receive fast and reliable assistance.